The right to be treated with consideration and respect for personal dignity, autonomy, and privacy;

The right to service in a humane setting which is the least restrictive feasible as defined in the care plan;

The right to be informed of one’s own condition, of proposed or current services, treatment or therapies, including alternatives;

The right to a plan that addresses one’s own physical/mental health, social and economic needs, and that specifies the provision of appropriate and adequate services, as available, either directly or by referral;

The right to periodic review, and reassessment of the care plan;

The right to any appropriate and available agency service, regardless of refusal of one or more other services, treatments, or therapies, or regardless of relapse from earlier treatment in that or another service, unless there is a valid and specific necessity which precludes and/or requires the client’s participation in other services;

The right to be advised of and to refuse observation by techniques such as one-way vision mirrors, tape recorders, television, movies or photographs;

The right to have the opportunity to consult with independent treatment, specialists or legal counsel, at one’s own expense;

The right to confidentiality of communications and of all personally identifying information within the limitations and requirements for disclosure of various funding and/or certifying sources, state or federal statutes, unless release of information is specifically authorized by the client or by the parent or legal guardian of a minor client or by the court-appointed guardian of an adult client;

The right to be informed in advance of the reason(s) for discontinuance of service provision, and to be involved in planning for the consequences of that event;

The right to receive any explanation of the reasons for denial of service;

The right not to be discriminated against in the provision of service on the basis of age, color, ethnicity, marital status, gender identity, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make everyone unique;

The right to be informed if there are any charges for services;

The right to exercise rights without reprisal in any form including continued and uncompromised access to service;

The right to file a grievance; and

The right to have oral and written instructions for filing a grievance.

The right to file a grievance is not time-limited.

The right to receive written rights and responsibilities.

The right to of confidentiality.

The right to receive copies of their individual care plans.

The right to ask questions or to discuss any issues.

You have the responsibility to treat our staff with the same dignity and respect you wish to be treated;

You have the responsibility to alert your caregiver or meal provider if you will not be home to receive services;

You have the responsibility to report any changes or life events including:

• starting or stopping employment;
• change of address;
• people living in household;
• marital status;
• change in income amount or source;
• go to jail or prison;
• are admitted to a hospital;
• apply for help from another agency;
• are no longer disabled.

You have the responsibility to provide accurate and correct information about your health history for level of care determination, health insurance information, and income and assets where programs require;

You have the responsibility to participate from time to time in the monitoring of services that you are receiving, and to inform Care Managers in plenty of time, in the event that an appointment needs to be rescheduled;

You have the responsibility to assure those providing your care do not receive financial rewards for the services provided.

Upon enrollment in any of our programs, you will be provided a client rights and grievance policy unique to the program in which you participate;

If you have an unresolved issue with your caregiver, representative payee, meal delivery, or other services, the following procedure should be used:
1.  For the most effective resolution, within 30 days of incident, the client (or representing professional) should attempt an informal conversation with any involved staff to directly resolve the complaint.
2.  If a resolution is not successful within 10 days, a written complaint should be submitted to the attention of Senior Resource Connection’s Director of the program from which you receive services. A response will follow within 14 days of receipt of the written complaint.
3.  If you disagree with the decision of the Director of Payee Services, a formal written appeal can be sent to the President of Senior Resource Connection. A response will follow within 14 days of receipt of the written appeal.

All written documentation should be mailed to Senior Resource Connection, 222 Salem Avenue, Dayton, Ohio 45406.

A neutral meeting place can be scheduled between the hours of 8:30 a.m.-4:00 p.m., Monday-Friday. Meeting place, date and time to be set up with the client through their case manager, team member or case management supervisor.

Timelines for solving the grievance, not to exceed 20 working days from the filing date.  The filing date is designated as the date the written grievance is received in hand by the Senior Resource Connection President/Client Rights Officer.

Senior Resource Connection Client Rights Officer will provide written notification and explanation of the resolution to the client or griever, if other than the client.

There are no time limits on filing a grievance.

All relevant information about a grievance shall be provided by Senior Resource Connection upon request to any outside entity with which a client has initiated a grievance.

Copies of the grievance procedure will be available upon request.

The following Senior Resource Connection Client Rights Officer(s) is responsible for accepting and overseeing the process of any grievance filed by a client or other person or agency on behalf of a client. 

    Primary Officer – Cindy Fitzwater, President
    937-223-8246 extension 201

    Secondary Officer – Candace Lee, Director, Human  Resources
    937-223-8246 extension 215